Terms and Conditions

All Shipments

If you receive a shipment with ANY damage to either the shrink wrap, pallet, box or machine this must be noted on the delivery receipt and the driver/freight company needs to be notified. Contact us immediately for assistance. Southeastern Equipment cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

New Equipment

We are a distributor for all of the brands we sell. All of our units come with the full manufacturer warranty unless otherwise noted. Manufacturer Warranties vary based on Brand, Model, and Type of equipment.
For New Equipment, please see Manufacturer’s brochure link, usually located next to the advertised unit. Look for the PDF File or call us at 800-440-6723 for specific warranty terms on a particular unit.

Waiver of Return Policy

All Sales Are Final. However, if we decide to waive any part of our policy, by our sole determination, there will be a 25% restocking fee plus all freight costs incurred. If we have shipped the wrong item or there was shipping damage, please contact us at 800-440-6723.

New Parts Purchases

We are a distributor for all of the brands we sell. They are backed by the manufacturer warranty unless otherwise noted. Parts warranty issues can be handled by contacting our Customer Service Department at 800-440-6723 . All warranty decisions are made by the manufacturer, and their decisions are final. Any disputes can be addressed by contacting the manufacturer directly. Electrical Parts are sold without warranty unless installed by factory-certified warranty center. In order to be eligible for a return, electrical parts must be returned sealed and unopened. 25% restocking fee applies.

Parts Returns

Southeastern Equipment will not accept the return of any product without its prior written approval from us. Please consult Southeastern Equipment Customer Service or email us at parts@southeasternequipment.net for instructions on the Return Authorization Procedure. If approved, a 25% restocking fee will apply. All freight charges to return any product shall be at the purchaser's expense. Parts must be returned within 30 days of the ship date unless the manufacturer specifies a lesser return date. Parts must be new, unused, and in original packaging. Funds will be returned after parts are received back at the appropriate warehouse, are inspected, and accepted per the outlined requirements.

Warranty Service Claim

We require credit card information for all warranty service dispatch requests unless you have an open account in good standing with Southeastern Equipment & Supply, Inc. In the event that a warranty claim is denied by the manufacturer, we reserve the right to charge your credit card for the full amount of any labor, travel and parts costs incurred due to the equipment repair.

SES Reconditioned Equipment Orders

SES Certified Reconditioned Equipment Warranty

This warranty shall not apply if the product is: a) altered or repaired by anyone other than Southeastern Equipment or their approved provider; b) applied or used for situations other than its original purpose; c) subjected to negligence, accident, or damage by circumstances beyond Southeastern Equipment’s control. Circumstances include but are not limited to improper storage, installation, operation, or maintenance. Southeastern Equipment will not reimburse or compensate any customer expense for parts or service. While under warranty, all parts supplied and services rendered must be transacted through Southeastern Equipment; any parts or service determined to be covered under warranty will be provided on behalf of the customer. Warranty does not cover items considered wear parts unless determined to be defective by us.

Unless otherwise stated all of our reconditioned units are covered by a 90 Day Parts, 30 Days Labor Warranty and a Dead on Arrival Guarantee. The 30 Days Labor Warranty only applies to customers within the lower 48 states of the United States.

SES Certified Dead on Arrival (DOA) Guarantee

If a unit arrives and is not properly functioning AND we are notified within 48 hours of receipt, we will either: Dispatch a local repair technician to your location; Or at our choice and cost, return the unit to our location for repair and then ship it back at our expense.

SES Certified 90 Day Parts Warranty

If any part of a Reconditioned unit fails within 90 days of customer receipt, we will replace the part at no charge. The customer is responsible for returning the defective part within 10 days of receipt of the replacement part and is responsible for all shipping costs. Labor will be covered within 30 days of customer receipt within the lower 48 states of the United States.

Machine Hours

Hours are deemed reliable, but not guaranteed. They are based on our knowledge at the time of product listing and may vary.

Terms SES Reconditioned

All reconditioned machines are rebuilt to order. We specifically rebuild units for each customer. Your machine will be rebuilt to industry standards. Upon placing an order and providing payment or deposit the machine is considered sold. Due to the unique nature of the equipment and the cost of the equipment, any cancellations (prior to shipment) will result in a 25% restocking fee. Once shipped all sales are final. All items sold AS-IS and as described without warranty unless otherwise stated above and/or on the listed advertised item. No Warranty is expressed or implied as to fitness for a particular purpose unless otherwise stated in writing. Lead times are not guaranteed but are estimates based on typical manufacturer lead times and estimated shipping times.

Trade-In Equipment

If you have agreed to trade-in your existing floor machine for a new or reconditioned unit, we must take delivery within 30 days of the invoice date. Otherwise, you agree to have your card charged for the balance and/or account billed.

Used Equipment

Any equipment sold as 'used' is sold as-is and as described without warranty unless otherwise stated above and/or on the listed advertised item. No Warranty is expressed or implied as to fitness for a particular purpose unless otherwise stated in writing. Lead times are not guaranteed but are estimates based on typical manufacturer lead times and estimated shipping times.

Deposits

Due to the uniqueness of our equipment and limited inventories, all deposits to hold/secure equipment are non-refundable.

Waiver of Return Policy

Return Shipping

Buyer is responsible for shipping costs to and from their location. If the item is unpacked it must be repacked appropriately.

Limitation of Liability

Southeastern Equipment & Supply, Inc. will not be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this agreement or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether it has been advised of the possibility of any such damage. In no event will the Southeastern Equipment & Supply, Inc.’s liability exceed the price the Buyer paid for the specific Goods giving rise to the claim or cause of action.

DISCLAIMER OF IMPLIED WARRANTIES

SOUTHEASTERN EQUIPMENT & SUPPLY, INC. HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.

Governing Law

This Agreement shall be governed by the laws of the State of South Carolina, without regard to conflicts of interest principles. Any action arising out of or in connection with this Agreement shall be exclusively brought in State Court in Lexington County, South Carolina. All parties submit to the jurisdiction of said courts and waive any objections to venue if legal action is brought in said courts. All parties hereby expressly waive the right to trial by jury with respect to any action arising out of or in connection with this Agreement.

Website Usage Terms

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright: The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Southeastern Equipment & Supply, Inc. The collective work includes works that are licensed to Southeastern Equipment & Supply, Inc. Copyright 2003, Southeastern Equipment & Supply, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Southeastern Equipment & Supply, Inc. or purchasing Southeastern Equipment & Supply, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Southeastern Equipment & Supply, Inc. or to purchase Southeastern Equipment & Supply, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Southeastern Equipment & Supply, Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks: All trademarks, service marks and trade names of Southeastern Equipment & Supply, Inc. used in the site are trademarks or registered trademarks of Southeastern Equipment & Supply, Inc.

Warranty Disclaimer: This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Southeastern Equipment & Supply, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Southeastern Equipment & Supply, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Southeastern Equipment & Supply, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability: Southeastern Equipment & Supply, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Southeastern Equipment & Supply, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors: In the event that a Southeastern Equipment & Supply, Inc. product is mistakenly listed at an incorrect price, Southeastern Equipment & Supply, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Southeastern Equipment & Supply, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Southeastern Equipment & Supply, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination: These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Southeastern Equipment & Supply, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice: Southeastern Equipment & Supply, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Southeastern Equipment & Supply, Inc.

Miscellaneous: Your use of this site shall be governed in all respects by the laws of the state of South Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Southeastern Equipment & Supply, Inc. products) shall be in the state or federal courts located in Richland County, South Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Southeastern Equipment & Supply, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Southeastern Equipment & Supply, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Southeastern Equipment & Supply, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site: Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Southeastern Equipment & Supply, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer: Southeastern Equipment & Supply, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Southeastern Equipment & Supply, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Southeastern Equipment & Supply, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Southeastern Equipment & Supply, Inc. in its sole discretion.

Indemnification: You agree to indemnify, defend, and hold harmless Southeastern Equipment & Supply, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links: In an attempt to provide increased value to our visitors, Southeastern Equipment & Supply, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Southeastern Equipment & Supply, Inc., Southeastern Equipment & Supply, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Southeastern Equipment & Supply, Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Southeastern Equipment & Supply, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Mobile Terms of Service
Southeastern Equipment and Supply, Inc
Last updated: May 6, 2026

The Southeastern Equipment and Supply, Inc mobile message service (the "Service") is operated by Southeastern Equipment and Supply, Inc ("Southeastern Equipment and Supply, Inc", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Southeastern Equipment and Supply, Inc's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Southeastern Equipment and Supply, Inc through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Southeastern Equipment and Supply, Inc. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to 800-440-6723 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Southeastern Equipment and Supply, Inc mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to 800-440-6723 or email sales@southeasternequipment.net.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.